1. General
The online store provides products for delivery within the European Union. We reserve the right to update these terms at any time. The latest version is always available on the website.
2. Orders & Cancellations
After placing an order, you will receive a confirmation email. We reserve the right to cancel an order and issue a full refund in case of:
- • Product unavailability or stock errors
- • Technical or pricing errors
- • Other circumstances beyond our reasonable control
3. Prices and Payment
- Currency & Taxes: All prices are shown in euros and include applicable VAT taxes in accordance with EU regulations.
- Checkout: Payment must be fully completed at checkout via secure integrated payment methods.
4. Delivery
- Estimates: Delivery times are estimates and may vary depending on destination country and logistics providers.
- Delays: We are not responsible for delivery delays caused by shipping carriers or circumstances beyond our control.
5. Right of Withdrawal & Returns
In accordance with EU consumer laws, you have the right to withdraw from the contract within 14 days of delivery.
- Conditions: Items must be unused, undamaged, and in original packaging.
- Exceptions: Due to safety and hygiene, the right of return does not apply to food, snacks, beverages, tea, coffee, or cosmetic/hygiene products if their protective seal has been broken after delivery. For full details, see our Returns & Refunds page.
6. Liability & Force Majeure
- Information Accuracy: We aim to provide accurate product information, but we do not guarantee the absolute absence of minor errors. We are not liable for indirect damages related to the use of purchased products.
- Exemptions: We are not responsible for failure or delay caused by events beyond our control, including natural events, transport disruptions, or government actions.
7. Governing Law & Dispute Resolution
- Jurisdiction: These terms are governed by the laws of Finland.
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Online Disputes (ODR):
If a dispute cannot be resolved directly with our support team, EU consumers have the right to settle claims via the Online Dispute Resolution platform provided by the European Commission at ec.europa.eu/consumers/odr.