Ordering

Do I need an account to place an order?

No, you can place an order without registration.

Can I change my order after payment?

Unfortunately, once an order is placed and paid, it cannot be changed. If needed, please contact customer service for cancellation.

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Delivery

Where do you ship to?

We ship orders within European Union countries.

How long does delivery take?

Delivery usually takes 2–10 business days after shipment, depending on the destination.

When will my order be shipped?

Orders are typically processed within 1–5 business days.

How can I track my order?

After shipment, you will receive an email with a tracking number.

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Payment

What payment methods do you accept?

We accept card payments and Google Pay.

All payments are securely processed via .

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Returns

Can I return my order?

Yes, you can return items within 14 days of receipt if they meet return conditions.

Who pays for return shipping?

Return shipping is paid by the customer unless the product is faulty or incorrect.

What if my item is damaged?

Please contact us immediately with photos. We will provide a solution.

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Other

Is there a minimum order amount?

No, there is no minimum order value.

Why is a product unavailable?

Availability may change depending on stock and supplier conditions.

How do I contact support?

Email: order@scandinavian-shop.com

We reply within 24 business hours.