Do I need an account to place an order?
No, you can place an order as a guest without registration.
Can I change my order after payment?
Unfortunately, once an order is paid and confirmed, it cannot be changed. If you need assistance, please contact our customer service immediately to check if cancellation is possible before shipment.
Delivery
Where do you ship to?
We deliver orders to mainland countries within the European Union (excluding islands).
How long does delivery take?
Shipping typically takes 2–10 business days depending on the destination country and carrier.
When will my order be shipped?
Orders are processed and prepared for shipment within 1–5 business days.
How can I track my order?
Once your package is handed over to the carrier, you will automatically receive an email containing your tracking number.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, and Google Pay.
Is my payment secure?
Yes. All payments are securely encrypted and processed via Stripe. We do not store your credit card details.
Returns & Refunds
Can I return my order?
Yes, you have a 14-day right of withdrawal from the day of delivery. Items must be unused, undamaged, and in their original packaging.
Are there any non-returnable items?
Yes. Out of safety and hygiene reasons, the right of return does not apply to food, snacks, tea, coffee, as well as cosmetic or hygiene products (creams, shampoos, toothpastes, toothbrushes) if their protective seal or packaging has been opened.
Who pays for return shipping?
Return shipping costs are paid by the customer unless the product received was defective, damaged, or incorrect.
What should I do if my item arrives damaged?
You must report any transport damage via email to order@scandinavian-shop.com within 48 hours of delivery. Please include clear photos of the damaged item, the inner packaging, and the external shipping box with the label. We reserve the right to request the item back for inspection.
Other
Is there a minimum order amount?
No, we do not require a minimum order value.
Why is a product listed as unavailable?
Product availability changes dynamically based on warehouse stock and supplier conditions.
How do I contact customer support?
You can reach us via email at order@scandinavian-shop.com. We aim to reply within 24 hours on business days.